FAQ & SUPPORT
Quick answers. Expert help when you need it.
Find practical information about collecting orders, stringing drop-off, equipment choices and visiting the Pro Shop.
Can I collect my order in Papakura?
Click & collect is available from 41R Elliot Street, Papakura. Wait for confirmation that your order is ready, then collect during shop hours.
Can I drop off a racket for stringing?
Yes. Racket drop-off can be arranged during office hours, weekdays 9:30 am–5:00 pm, at 41R Elliot Street, Papakura.
What are the Pro Shop opening hours?
The shop is open Monday–Friday, 3:30 pm–8:00 pm, and weekends, 10:00 am–6:00 pm.
How do I choose the right racket?
Start with our first-racket guide, then talk with the team if you want help comparing weight, balance, flex and frame shape.
What string tension should I choose?
The right tension depends on your technique, playing frequency and preferred feel. Our tension guide explains the basics, and our stringers can help you choose.
Which shuttle speed should I use?
It depends on the temperature and conditions in your hall: warmer halls suit a slower shuttle and colder halls a faster one. Our shuttle speed guide explains the ratings, and the team can help you choose.
How do I choose a comfortable grip?
Grip thickness, texture and absorbency all affect control and comfort. Our grip guide covers simple adjustments for hand size, sweat and playing intensity.
Do you ship orders, and can I return an item?
We ship throughout New Zealand. Orders are dispatched within 2 working days, and delivery usually takes 2–3 business days in urban areas or 3–5 in rural areas. If an item is faulty or damaged, we’ll help with a repair, replacement or refund under the manufacturer’s warranty; we can’t accept change-of-mind returns. See our shipping policy and refund policy for full details.
STILL NEED HELP?
Talk to a badminton specialist.
Visit the Pro Shop in Papakura or send an enquiry and the team will help you find the right next step.